Merchandise Return Procedure
You may return most new unopened items within 30 days of delivery for a refund minus 15 % restocking fee. We will pay the return shipping costs if the return is a result of our error ( you received an incorrect item ). All warranty items are to be returned to our Distribution Center freight prepaid. If the item is deemed to be defective , Canada Hot Tub Parts will reimburse the customer " company " freight rate to the consumer. There is "no return " on all electrical parts due to the nature of the product.
Notice: Returned products without a Return Authorization Number will result in the product being rejected at the distibution centre. Damaged product is to be documented on the Way Bill and pictures must be taken or we will be unable to assist you in the claim process.
FREE Shipping on Minimum Orders:
Unlike many other web sites that have special rules and lots of fine print, Canada Hot Tub Parts, offers free shipping on MOST orders placed on our website, as long as the pre-tax amount is greater than $149 and $14.99 Flat rate under $149 for most destinations within Canada. Canada Hot Tub Parts reserves the right to charge shipping on all orders where the customer lives in remote areas and excessive shipping charges apply. You will be notified within 24 hrs of placing your order if this applies. Customer has the option to cancel the order for a full refund at that time.
Please also be aware that we can not ship to a Post Office Box. Please provide a proper street address with your order to avoid any delays im receiving your product.
Just because shipping is free does not mean it should take a long time. Canada Hot Tub Parts understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 3 to 5 business days in most areas.
Product Damage During Shipping
It is unfortunate but some times through shipping product arrives damaged. All products/packages leave our distribution centre undamaged. If product arrives damaged, you must note it with the driver in writing on the receipt you sign. Failure to do so will nullify the shipping insurance. To properly document damage , please take picture and details.
All refunds are processed after the product is received at the distribution centre and the return dept approves it. You should see the credit on your payment method within 7 days after it is approved. If you need to return an item you can email firstname.lastname@example.org They will need the invoice number , the product you are returning , the reason for the return and pictures.