The Gecko IN.XM series of controls has been discontinued and is no longer available. If the spa pack is defective, the recommended course of action is to replace the entire spa system, including the spa pack and the keypad/topside.
For a viable replacement option, please get in touch with us. Call 1-855-847-2787
I had to purchase this brand new spa control as it was the same originally installed in my 4 year old hot tub. The first one failed and burnt out within the first year. This Gecko Alliance product is horrible. That being said Canada hot tub parts is excellent as a supplier. The quality of this product is beyond their control. I blame Gecko.